My ESP GANESA came with different hard ware color :S

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simonpang123
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My ESP GANESA came with different hard ware color :S

Post by simonpang123 » Tue Oct 30, 2012 11:07 pm

I have just received my lefty ESP Ganesa which i had bought directly from Japan.

The first time I opened the box i had realise something is off with this guitar comparing to the one Kaoru has...
So i quickly jumped on ESP's web page, looked for Kaoru and then started comparing the difference between the two.

I realise the hardwares on my Ganesa (machine head, tremolo , volume knob etc) are different in colour as opposed to the one advertised on ESP's official page...

Mine came with Nickel black , where as Kaoru's are in black.

I personally prefer the hardware to be in black color as it gives a bit more slick to the look and more importantly is the look of authenticity to Kaoru's.

I can't believe how can ESP custom shop had made such a huge mistake ...

Now i am thinking about whether if i should complaint and report this to ESP or not :(
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Last edited by simonpang123 on Wed Oct 31, 2012 1:12 pm, edited 1 time in total.

Trent6308
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Re: Problem with my ESP GANESA

Post by Trent6308 » Wed Oct 31, 2012 6:40 am

Correct me if I'm wrong but It may have something to do with a chemical that is used in black hardware being banned in some countries (RoHS) :(

However, I thought that only applied to Europe.

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guitarsatbmusic
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Re: Problem with my ESP GANESA

Post by guitarsatbmusic » Wed Oct 31, 2012 7:14 am

If you were having it built you would need to have requested black not black nickel if it were for export.
There is much confusion over the term black for hardware in Japan, they've even referred to black nickel as black and called the actual black "black nickel" in communications with me in the past.
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simonpang123
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Re: Problem with my ESP GANESA

Post by simonpang123 » Wed Oct 31, 2012 10:56 am

Thank you for the input guys.

I had only ordered this guitar as a lefty model.
I had not specified for any part changes at all ... :(

In fact, i had initially ordered this guitar in a different color (see through black), but ESP had rejected the custom color order as they claimed that for all signature guitar model , it can only be build exactly to the artist specs . Including the color of the guitar.
However. what they have done right now is totally against their statement.

As according to the listing on ESP Japan, all of Kaoru's Ganesa series came with black hard ware.

http://www.espguitars.co.jp/artist/kaoru/index.html" onclick="window.open(this.href);return false;


It makes me wondered the reason why they had put chrome hard ware on mine is due to the stock shortage of black hard ware...


I

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Re: My ESP GANESA came with different hard ware color :S

Post by guitarsatbmusic » Wed Oct 31, 2012 2:28 pm

No, not chrome, you have black chrome, which many Japanese dealers actually refer to as black, so it's communication issue. If it were for export, particularly to Europe, they really are only supposed to supply black chrome hardware as it is the EU that banned it for import there initially.
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simonpang123
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Re: My ESP GANESA came with different hard ware color :S

Post by simonpang123 » Wed Oct 31, 2012 3:17 pm

I see... interesting fact ... good to know. Thank you for the information :)

This guitar was actually ordered in Japan with the help from my Jap girl friend who lives there and it was then delivered to her home in Tokyo. So as a matter of fact, it is actually build and sold for the jap domestic market, not for export :(
So the black coloring shouldnt be an issue...

I have just received the reply from ESP after i made the complaint for product mismatch and they said they are willing to retrieve the guitar and replace all those hard ware to "Black" free of charge.

Now its just an hassle to wait for another month till i can get my guitar back ><

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Re: My ESP GANESA came with different hard ware color :S

Post by guitarsatbmusic » Wed Oct 31, 2012 4:42 pm

You could have them send the hardware to you after you send the other hardware back. Oddly, to the Japanese buyers the black chrome vs black thing hasn't been a big deal, in fact some prefer it, and a big deal was made about it being used on many things.

If you want to swap the hardware yourself or have someone do it just have them strip all black chrome off, send to ESP and they'll send you a black hardware pack.
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simonpang123
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Re: My ESP GANESA came with different hard ware color :S

Post by simonpang123 » Wed Oct 31, 2012 5:17 pm

Thank you so much for your kind advice!
That might be something i could look in to!

You are right~ This might be a little bit odd for a Japanese buyer lol
I am actually from Sydney :P

The reason for why I am making a big deal out of them is because I still couldn't get over why they had rejected my custom order in making this guitar in see through black lol
Was told that no alteration or custom order can be made through an artist signature model but now they had altered the color of the hardware...
It's ashamed that this guitar has a quilt maple top and they had to paint over it with opaque black ... they even told me to take the guitar else where to have the paint stripped and repaint it in my desired color... good idea lol

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Re: My ESP GANESA came with different hard ware color :S

Post by guitarsatbmusic » Wed Oct 31, 2012 8:06 pm

Yes, the artist determines that on their shape only their specification can be used. I assume this is so if they have an idea for a future custom it's not already been done. Hardware colour between black and black chrome is not a change, per se.
If you're communicating with Suzuki san or Hide you can tell him we'll be more than happy to do the hardware swap for them if he supplies us a hardware pack. Will reduce their freight costs and your time.
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zijianli1988
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Re: My ESP GANESA came with different hard ware color :S

Post by zijianli1988 » Wed Jan 23, 2013 9:18 am

This is awesome, I saw it when I was in Ochanomizu ESP store and it looks stunning! :D

Very good buy!

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